Searching for Guests/Groups

 

OR

The search may be based on room number, confirmation number or guest name.

Note: If using guest name, you may choose to use the first few letters of the name, it is suggested you do not search using the whole name as it may be too specific. For example, if the name has been entered incorrectly, you may get no results even though you DO HAVE a reservation or other Stay information within Skyware.

Press return/enter after entering information into the Search Text box field OR click the magnifying glass to be taken to the Select Folio screen with the search results shown.

ALL results for the search will be displayed, with the field information for each guest/group displayed left to right. Not all fields must have entries, but confirmation number, guest last and first name, room type, number and how many rooms are associated with the guest, the rate plan type, the folio status, arrival and departure dates and the folio balance will always be shown, as well as guest ID and stay ID.

 

Guest status will also be shown, indicated by the guest status icon (next to the confirmation number):

Green, smiley face: This Status icon indicates everything is good with this particular Guest.

Yellow, unsmiling face: This icon indicates that there is a complaint associated with the particular guest. If the status icon is displayed as part of a list, hovering over the icon will pop up a quick link indicating what the complaint is and when it was made.

Red, frowning face: This icon indicates a severe issue with the guest and that this guest should NOT be rented to (i.e. the Guest has a DNR against them). Again, hovering over this icon in a list will pop up with why.

 

You may organize the search results alphabetically or numerically by field category entry, by clicking on the field category title. Field categories include: 

confirmation number, last name, first name, room type, room number, number of rooms, rate plan, status, arrival date, departure date, balance, booking name, phone number, attached company, city, state, Guest type, origin, key words, guest ID and stay ID.

 

Click on the desired entry in the search list to be taken to the Folio in question.

 

Note: Entering NO terms in the search area before clicking the magnifying glass will open the Select Folio screen, with no search results yet shown. By default, the Show options In-House and Reservations will be selected, and the <<Press to Search>> will list how many results are available to retrieve. This allows you to use the fields on the Select Folio screen to search.

 

Depending on the type of folio you are looking for or the screen in Skyware from which you entered the search screen, the generated list of guest/group folios may be extremely large. You may narrow the search by filtering the results.

 

To narrow the search, first use the checkboxes across the top (in the "Show" section) to generate a list of the types of folios you wish to retrieve. Then click the magnifying glass at the end of the Show list or the <<Press to Search>> link located below the text boxes to activate the search.

Note: As the "In-House and "Reservations" options are automatically selected by default when the screen is first opened, clicking the <<Press to Search>> link on arrival at the search screen is often a fast way to display ALL possible results without editing the search parameters.

 

If the list provided is still too large, you can use one, some, or all the category fields listed below to restrict the list of items retrieved by the system. When finished, re-click the <<Press to Search>> link to generate a filtered list.

Field Name	To restrict the results, enter the following into the corresponding field:
Confirm #	The confirmation number of the guest/group you want.
Last Name	Some or all of the last name of the guest/group you want.
First Name	Some or all of the first name of the guest/group you want.
Room Type	The room type of the guest/group you want.
Room #	The room number of the guest you want.
Rate Plan	The Rate Plan associated with this folio/stay.
Status	The current status of the guest (for example, In-House for a guest who is checking out).
Arrive	The arrival day, month or year, using one of the following formats: Month Day, Year, MM-DD-YYYY, M-D-YYYY, MM-DD-YY, or M-D-YY.
Depart	The scheduled departure day, month or year, using one of the following formats: Month Day, Year, MM-DD-YYYY, M-D-YYYY, MM-DD-YY, or M-D-Y
Balance	The balance, if any, associated with this folio/stay.
Booking Name	The name of the booking agent for the guest/group.
Phone	Part or all of the telephone number for the guest.
Attached Company	The name of the company associated with the guest/group folio.
City	The city from the guest's address.
State	The state from the guest's address.
Guest Type	The Guest Type associated with the guest/group.
Origin	The country of origin from the guest's address.
Key Words	Any key words associated with the guest/group.
Guest ID	The ID automatically assigned to the guest/group.
Stay ID	The ID automatically assigned to the folio/stay.

Note: These categories are FILTERS and may only be applied after the results have been retrieved. The list must be shown first before using the categories to organize the list. Entering a name or room number for example into a Category field when the list has not yet been retrieved will NOT result in any entries being displayed.